Ed Carp wrote:
> In my experience, telling someone to go read the manual has been an exercise
> in futility - most people would rather be spoon-fed the answer rather than
> take the 5 or 10 minutes it would take to look it up themselves. So, in the
> spirit of spoon-feeding Pablum to babies because they can't handle anything
> stronger, my FAQ would list short, concise answers to questions, along with
> links to the appropriate sections in the manual.
I even suggested to Fred he add the Manual URL to the footers
[yep, it's still there] in an attempt to minimise the number
of questions that could be readily answered that way but it
doesn't seem to have had too much effect!
> To be fair, sometimes people have bosses that come into their offices, ask a
> complicated question, and expect instant answers. This tends to panic
> people, and so they post instead of taking a deep breath and reading. Not
> their fault - they simply have been trained to react that way. So, this
> document would serve two purposes - (1) to take a load off the list and
> folks therein, and (2) to help lower the blood pressure and stress level of
> people wo have morons for bosses. ;)
Yeah, I know what you mean. My boss can be a *real* pain at
times but, then again, that's what you get when you run your
PS: What's "Pablum" ?
If it ain't opinionated, it ain't Rich Teer.