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From:Joao Prado Maia Date:October 13 2005 3:08pm
Subject:RE: Names in the To: field of eventum emails
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> SO:
> We would like to be able to attach a prefix or suffix to the 
> names used
> in the FROM: field of emails from eventum.
> So they would look like eg "Simon (via ASI support)"
> How/where could we make this change?  I'm not even sure what to search
> for in the source code of Eventum.

There's no such feature right now for normal email downloads, but if you
can map email wildcard aliases to IMAP/POP3 accounts, then you should be
able to use Bryan's email routing feature.

Basically the way it works is to map ticket-**** to a
specific IMAP mailbox, and create an email account in Eventum for that
(remember to check "Use account for email/note/draft routing"), and when
downloading the actual emails, Eventum will parse the To: address, and
use the email routing features on that particular email.

That way you can go into Administration -> General Setup, and use the
"Recipient Type Flag" to set your "(via ASI Support)" message, and it
will be appended automatically by Eventum.


Names in the To: field of eventum emailsEliot Blennerhassett10 Oct
  • RE: Names in the To: field of eventum emailsJoao Prado Maia13 Oct
    • Re: Names in the To: field of eventum emailsEliot Blennerhassett14 Oct