How well does IBM support DB2?
> I certainly won't contest this! Yes, Oracle Support sucks in general. I
> have never called Oracle Support because if I can't find the answer myself
> (among the various databases for such things), then they won't be much help
> either. Unfortunately this seems to be normal for Big Corporate Support.
> The only big software company I can recall ever getting decent support from
> was Netscape.
> Oracle does have a bunch of classes and schools for just about everything
> you ever would want to know about Oracle. While I haven't taken them
> myself, I know people who have, and they are supposed to be pretty decent.
> I, too, prefer to work with developer supported software. My opinion on
> tech support is that if the tech support people had deep knowledge of the
> product, they would be making better money doing something other than tech
> support. For technically competent users, talking to corporate tech
> support is usually about as productive as talking to a trained monkey.
> But that's just my opinion :^)
> -James Rogers
thomas delbert wilkinson thomas@stripped edmonton canada
I picked up a Magic 8-Ball the other day and it said 'Outlook
not so good.' I said, 'Sure, but Microsoft still ships it.'