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From:Mark Schmidt Date:March 12 2014 2:24pm
Subject:Eventum Mailer error
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Hello,

Eventum is used in our company since 2007 (in version 2.0.1) and has run almost flawless
since.
Recently we started getting error messages when mailing from the application, which
prompted the (long overdue) Update to Eventum 2.3.6
The update (upgrade) did run without much upset (some translations had to be adjusted but
that was it).

Unfortunately  the update did not (as we had hoped) take care of the mailer errors. These
stayed the same.

Now to the problem we have with Eventum
Eventum is run, for this company, in a German language environment. That means that some
email subjects (and none defining parts of the sender string of the email address) do
have umlauts (ä,ö,ü) in them.
Eventum uses an external smtp server to send its emails. (keep in mind that this worked
till about 4 months ago with no problem at all, there have been no changes at the
provider side of this smtp server)

How can I reconfigure/repair the problem?

Examples of the message parts that seem to generate this problem follow here:

maq_headers like this:

From: =?UTF-8?Q?Carsten_D=C3=B6rner?= <rtk@stripped>
 Subject: [#46812] AW: Re: 101898 / UAP2.0: =?utf-8?b?VW1zw6R0emU=?= stimmen so nicht
 Thread-Topic: [#46812] Re: 101898 / UAP2.0: =?utf-8?b?VW1zw6R0emU=?= stimmen so nicht
 Thread-Index: AQHPNsEb1pjGU36+fUGFGVapGu2fkprbifLA
 Date: Tue, 11 Mar 2014 07:31:22 +0000
 Message-ID: <94491A5E08956245BF72B55D45F12F755FE29FBF@stripped>
 References: <eventum.4xtmo070f.9cnd48@stripped>
  <eventum.4xv7a6rmi.fvrk2u@stripped>
 In-Reply-To: <eventum.4xv7a6rmi.fvrk2u@stripped>
 Accept-Language: de-DE, en-US
 Content-Language: de-DE
 X-MS-Has-Attach:
 X-MS-TNEF-Correlator:
 x-originating-ip: [x.x.x.x]
 x-tm-as-product-ver: SMEX-10.0.0.4152-7.000.1014-20558.003
 x-tm-as-result: No--56.218200-0.000000-31
 x-tm-as-user-approved-sender: Yes
 x-tm-as-user-blocked-sender: No
 Content-Type: text/plain; charset="utf-8"
 Content-Transfer-Encoding: base64
 MIME-Version: 1.0
 Envelope-To: <rtk@stripped>
 X-UI-Filterresults: notjunk:1;V01:K0:AN2LcoQ7Jtc=:hqJu4FXbG/wT1dH9V8I0zgySmo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 To: "Bastian Stoppel" <BStoppel@stripped>
 X-Eventum-Assignee: BStoppel@stripped
 X-Eventum-Category: Fehler
 X-Eventum-Project: RTK
 X-Eventum-Priority: B-behindert
 X-Eventum-CustomField-Melder: Carsten =?utf-8?b?RMO2cm5lcg==?=
 X-Eventum-Type: other_email
 precedence: bulk
 Auto-submitted: auto-generated

And subject lines like that:

[#47107] WG: =?utf-8?b?UsO8Y2vDvGJlcndlaXN1bmc=?= /Landstuhl +alle Agenturen



And the Error Handler shows that:

Hello,

An error was found on line '272' of script
'/srv/www/htdocs/ticket/lib/eventum/class.mail_queue.php'.

The error message passed to us was:

'Failed to send data [SMTP: Invalid response code received from server (code: -1,
response: )]'

A more detailed error message follows:

''

A backtrace is available:

APP_INC_PATH/class.mail_queue.php:209
  Mail_Queue::_sendEmail((string )'"Bastian Stoppel"
<BStoppel@stripped<mailto:BStoppel@stripped>>', (string )'From:
=?UTF-8?Q?Carsten_D=C3=B6rner?= <rtk@stripped<mailto:rtk@stripped>>
Subject: [#46812] AW: Re: 101898 / UAP2.0: =?utf-8?b?VW1zw6R0emU=?= stimmen so nicht
Thread-Topic: [#46812] Re: 101898 / UAP2.0: =?utf-8?b?VW1zw6R0emU=?= stimmen so nicht
Thread-Index: AQHPNsEb1pjGU36+fUGFGVapGu2fkprbifLA
Date: Tue, 11 Mar 2014 07:31:22 +0000
Message-ID:
<94491A5E08956245BF72B55D45F12F755FE29FBF@stripped<mailto:94491A5E08956245BF72B55D45F12F755FE29FBF@stripped>>
References:
<eventum.4xtmo070f.9cnd48@stripped<mailto:eventum.4xtmo070f.9cnd48@stripped>>
<eventum.4xv7a6rmi.fvrk2u@stripped<mailto:eventum.4xv7a6rmi.fvrk2u@stripped>>
In-Reply-To:
<eventum.4xv7a6rmi.fvrk2u@stripped<mailto:eventum.4xv7a6rmi.fvrk2u@stripped>>
Accept-Language: de-DE, en-US
Content-Language: de-DE
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-originating-ip: [192.168.97.67]
x-tm-as-product-ver: SMEX-10.0.0.4152-7.000.1014-20558.003
x-tm-as-result: No--56.218200-0.000000-31
x-tm-as-user-approved-sender: Yes
x-tm-as-user-blocked-sender: No
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: base64
MIME-Version: 1.0
Envelope-To: <rtk@stripped<mailto:rtk@stripped>>
X-UI-Filterresults: notjunk:1;V01:K0:AN2LcoQ'..., (string
)'SGkgQmFzdGksDQoNCmthbm5zdCBkYXMgVGlja2V0IHNjaGxpZcOfZW4uIEhpZXIgaXN0IHp1ZGVt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'..., (string )'pending')
APP_PATH/crons/process_mail_queue.php:89
  Mail_Queue::send((string )'pending', (integer )50)


--
Sincerely yours,
Automated Error_Handler Class



Mit freundlichen Grüßen/ Best Regards,

Mark Schmidt

Systems Administrator / Technischer Support
Normannenweg 28
DE 20537 Hamburg
tel. 40 25 33 22 0

================================

.BOSYS SOFTWARE GMBH
Normannenweg 28
DE 20537 Hamburg
Fon: +49 40 25 33 22 0
Fax: +49 40 25 33 22 499
eingetragen beim Amtsgericht Hamburg unter HRB 107083
Geschäftsführer: Burkhard Lindow, Jörg Bünning

www.bosys.info<http://www.bosys.info/>

================================
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Thread
Eventum Mailer errorMark Schmidt12 Mar 2014