Nicholas its great to hear that you are able to create ticket by email, I
tried a lot but no luck yet, can you please guide me how did you do that,
what steps you followed ? I am using 2.3.1 version.
+92 333 228 3797
From: Nicholas Scott [mailto:scot0357@stripped]
Sent: Friday, November 18, 2011 1:49 AM
Subject: Multiple Users Using One Email Address
I'm trying to setup Eventum as a help desk ticketing system. I am able to
send and receive emails properly. However, my issue is that I want all
outgoing email to be from helpdesk@stripped . For instance when a customer
emails in, a ticket is created and assigned, this is something I've figured
out already. However, when my help desk tech, lets say their email is
djopp@stripped, I do not want their email address to be the outgoing email
address. I want it to be helpdesk@stripped, so the incoming email would
Hi, I am having an issue, can you help me?
And our valiant help desk tech djopp@stripped responds, but his email is
not included int he reply.
Yes I can, however you need to tell me the problem.
I'm having trouble figuring out how to make that happen. I greatly
appreciate any input. Thanks!