Hello,
I'm trying to setup Eventum as a help desk ticketing system. I am able to
send and receive emails properly. However, my issue is that I want all
outgoing email to be from helpdesk@stripped . For instance when a
customer emails in, a ticket is created and assigned, this is something
I've figured out already. However, when my help desk tech, lets say their
email is djopp@stripped, I do not want their email address to be the
outgoing email address. I want it to be helpdesk@stripped, so the
incoming email would look like:
To: helpdesk@stripped
From: some_customer@stripped
Hi, I am having an issue, can you help me?
--End
And our valiant help desk tech djopp@stripped responds, but his email is
not included int he reply.
To: some_customer@stripped
From: helpdesk@stripped
Yes I can, however you need to tell me the problem.
-- End
I'm having trouble figuring out how to make that happen. I greatly
appreciate any input. Thanks!
