From: Bryan Alsdorf
Date: November 14 2009 6:27am
Subject: Re: Getting Eventum email notifications to work with XAMPP (Win XP)
List-Archive: http://lists.mysql.com/eventum-users/5783
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gamil.coke@stripped wrote:
> Thanks again bryan
> 
> I will take a look at it and see if it can do what I want but it does not sound exactly like what I need. If it is as you describe then I would probably need to code. 
> 
> Because it is a reminder (which is useful and necessary) but what I was describing is a constraint. For instance, if there is a paper jam in a printer and the help desk selects that category it should not take more than 30 minutes to resolve and close the issue. There would be no variation on this time. 
> 
> As a control the help desk cannot  be able extend that time and that time should be transparent and fixed. So the customer has confidence the issue will be fixed in a maximal time.
> 
> Thanks again for your help it is greatly appreciation. Eventum is a really good product. 
> 
> Just curious do you know of any one who has extended eventum in a CMDB solution? Encompassing asset management, change management, etc?

No I do not, sorry.

/bryan