gamil.coke@stripped wrote:
> Thanks again bryan
>
> I will take a look at it and see if it can do what I want but it does not sound
> exactly like what I need. If it is as you describe then I would probably need to code.
>
> Because it is a reminder (which is useful and necessary) but what I was describing is
> a constraint. For instance, if there is a paper jam in a printer and the help desk selects
> that category it should not take more than 30 minutes to resolve and close the issue.
> There would be no variation on this time.
>
> As a control the help desk cannot be able extend that time and that time should be
> transparent and fixed. So the customer has confidence the issue will be fixed in a maximal
> time.
>
> Thanks again for your help it is greatly appreciation. Eventum is a really good
> product.
>
> Just curious do you know of any one who has extended eventum in a CMDB solution?
> Encompassing asset management, change management, etc?
No I do not, sorry.
/bryan
