Thanks again bryan
I will take a look at it and see if it can do what I want but it does not sound exactly like what I need. If it is as you describe then I would probably need to code.
Because it is a reminder (which is useful and necessary) but what I was describing is a constraint. For instance, if there is a paper jam in a printer and the help desk selects that category it should not take more than 30 minutes to resolve and close the issue. There would be no variation on this time.
As a control the help desk cannot be able extend that time and that time should be transparent and fixed. So the customer has confidence the issue will be fixed in a maximal time.
Thanks again for your help it is greatly appreciation. Eventum is a really good product.
Just curious do you know of any one who has extended eventum in a CMDB solution? Encompassing asset management, change management, etc?
From: Bryan Alsdorf
Subject: Re: Getting Eventum email notifications to work with XAMPP (Win XP)
Sent: Nov 13, 2009 9:02 PM
> Yes I got it out working there was a switch to use with php and I used task scheduler as substitute from cron. Thanks for your help. The next thing I need to do is to reflect SLAs I know there are timed categories but how do I set max times in eventum? I.e. Have fixed times to resolve an issue and if time expires it is a violation.
> What I see now is that one can enter an estimate of how long a job can take per issue but I do not want this to be variable on the mood of the help desk.
In the administration section there is a "Reminders" page where you can setup reminders to
send emails and other alerts after a certain amount of time.
Bryan Alsdorf, Lead Web Developer
Monty Program, AB. http://askmonty.org
Sent from my BlackBerry® device from Digicel