From: Bryan Alsdorf
Date: November 14 2009 2:02am
Subject: Re: Getting Eventum email notifications to work with XAMPP (Win XP)
List-Archive: http://lists.mysql.com/eventum-users/5781
Message-Id: <4AFE0FC3.3030907@askmonty.org>
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gamil.coke@stripped wrote:
> Yes I got it out working there was a switch to use with php and I used task scheduler as substitute from cron. Thanks for your help. The next thing I need to do is to reflect SLAs I know there are timed categories but how do I set max times in eventum? I.e. Have fixed times to resolve an issue and if time expires it is a violation. 
> 
> What I see now is that one can enter an estimate of how long a job can take per issue but I do not want this to be variable on the mood of the help desk.

In the administration section there is a "Reminders" page where you can setup reminders to 
send emails and other alerts after a certain amount of time.

Best Regards,
-- 
Bryan Alsdorf, Lead Web Developer
Monty Program, AB. http://askmonty.org