List:Eventum General Discussion« Previous MessageNext Message »
From:Bryan Alsdorf Date:November 14 2009 2:02am
Subject:Re: Getting Eventum email notifications to work with XAMPP (Win XP)
View as plain text  
gamil.coke@stripped wrote:
> Yes I got it out working there was a switch to use with php and I used task scheduler
> as substitute from cron. Thanks for your help. The next thing I need to do is to reflect
> SLAs I know there are timed categories but how do I set max times in eventum? I.e. Have
> fixed times to resolve an issue and if time expires it is a violation. 
> 
> What I see now is that one can enter an estimate of how long a job can take per issue
> but I do not want this to be variable on the mood of the help desk.

In the administration section there is a "Reminders" page where you can setup reminders to

send emails and other alerts after a certain amount of time.

Best Regards,
-- 
Bryan Alsdorf, Lead Web Developer
Monty Program, AB. http://askmonty.org
Thread
Getting Eventum email notifications to work with XAMPP (Win XP) Gamil Coke12 Nov
  • Re: Getting Eventum email notifications to work with XAMPP (Win XP)Bryan Alsdorf14 Nov
Re: Getting Eventum email notifications to work with XAMPP (Win XP)gamil.coke14 Nov
  • Re: Getting Eventum email notifications to work with XAMPP (Win XP)Bryan Alsdorf14 Nov
Re: Getting Eventum email notifications to work with XAMPP (Win XP)gamil.coke14 Nov
  • Re: Getting Eventum email notifications to work with XAMPP (Win XP)Bryan Alsdorf14 Nov