gamil.coke@stripped wrote:
> Yes I got it out working there was a switch to use with php and I used task scheduler
> as substitute from cron. Thanks for your help. The next thing I need to do is to reflect
> SLAs I know there are timed categories but how do I set max times in eventum? I.e. Have
> fixed times to resolve an issue and if time expires it is a violation.
>
> What I see now is that one can enter an estimate of how long a job can take per issue
> but I do not want this to be variable on the mood of the help desk.
In the administration section there is a "Reminders" page where you can setup reminders to
send emails and other alerts after a certain amount of time.
Best Regards,
--
Bryan Alsdorf, Lead Web Developer
Monty Program, AB. http://askmonty.org
