Yes I got it out working there was a switch to use with php and I used task scheduler as substitute from cron. Thanks for your help. The next thing I need to do is to reflect SLAs I know there are timed categories but how do I set max times in eventum? I.e. Have fixed times to resolve an issue and if time expires it is a violation.
What I see now is that one can enter an estimate of how long a job can take per issue but I do not want this to be variable on the mood of the help desk.
From: Bryan Alsdorf
Subject: Re: Getting Eventum email notifications to work with XAMPP (Win XP)
Sent: Nov 13, 2009 8:25 PM
Gamil Coke wrote:
> Hi there,
> I am trying to use Eventum 2.2 for a help desk application.
> I think it is a great product so far in testing it. But I am having a
> serious issue when it comes to email notifications. None are going out.
> Looking at the documentation there is only instruction for linux. Are
> there instructions on getting email notification to work on windows.
> This is for just for a demo my boss will see in action.
You just need to run the process_mail_queue.php file indicated in the linux instructions.
Windows scheduler should work fine for the job: http://www.iopus.com/guides/winscheduler.htm
It has been a long time since I used windows but there is no reason it shouldn't work.
> My test Environment is:
> - Win XP Pro SP 3
> - XAMPP
> + Apache 2.2.12 (IPV6 enabled)
> + MySQL 5.1.37 (Community Server) with PBXT engine 1.0.08-rc
> + PHP 5.3.0 + PEAR (PEAR, Mail_Mime, MDB2, Zend)
> + Perl 5.10.0 (Bundle::Apache2, Bundle::Apache::ASP, Bundle::Email,
> Bundle::DBD::mysql, DBD::SQlite)
> + XAMPP Control Version 2.5.8 (ApacheFriends Edition)
> + XAMPP CLI Bundle 1.6
> + XAMPP Port Check 1.4
> + XAMPP Security 1.1
> + SQLite 2.8.17
> + SQLite 3.6.16
> + OpenSSL 0.9.8k
> + phpMyAdmin 18.104.22.168
> + ADOdb v5.09a
> + FPDF v1.6
> + Zend Framework 1.9 Minimal Package (via PEAR)
> + Mercury Mail Transport System v4.62
> + msmtp 1.4.17 (a sendmail compatible SMTP client)
> + FileZilla FTP Server 0.9.32
> + Webalizer 2.21-02 (with GeoIP lite)
> + Xdebug 2.0.5 for PHP
> + eAccelerator 0.9.6-rc1 for PHP
> + Ming 0.4.2 for PHP
> + PDF with pdflib lite v7.0.4p4 for PHP
Bryan Alsdorf, Lead Web Developer
Monty Program, AB. http://askmonty.org
Sent from my BlackBerry® device from Digicel