RE: eventum 2.2 on AIX

[Michael Bannach]

I had a similar issue with missing From and Email headers and resolved
it by running the convert-utf8.php script.  There were some other issues
I ran into and they are described in my post here...
http://lists.mysql.com/eventum-users/5769 

Good Luck,

Michael

>>> <Holger.vanKoll@stripped> 11/5/2009 12:43 PM >>>
Hello,

after enabling mail-debug and putting my email-adress directly in
smtp.php, I got eventum to send email out.

See the output:

(0)root@sg2v0102 3249# cd /data/apache/eventum/misc &&
/prod/php/5.2.4/bin/php process_mail_queue.php;cd -
DEBUG: Recv: 220 sg2v0102.corproot.net ESMTP Postfix
DEBUG: Send: EHLO localhost

DEBUG: Recv: 250-sg2v0102.corproot.net
DEBUG: Recv: 250-PIPELINING
DEBUG: Recv: 250-SIZE 10240000
DEBUG: Recv: 250-VRFY
DEBUG: Recv: 250-ETRN
DEBUG: Recv: 250 8BITMIME
DEBUG: Send: MAIL FROM:<correct.email@stripped>

DEBUG: Recv: 250 Ok
DEBUG: Send: RCPT TO:<someone@stripped>

DEBUG: Recv: 250 Ok
DEBUG: Send: DATA

DEBUG: Recv: 354 End data with <CR><LF>.<CR><LF>
DEBUG: Send: MIME-Version:
Message-ID:
In-Reply-To:
References:
From:
To:
Subject:
Content-Transfer-Encoding:
Content-Type:
X-Eventum-Assignee:
X-Eventum-Category:
X-Eventum-Project:
X-Eventum-Type:
precedence:
Date:

This is an automated message sent at your request from AIXTrack.

The issue was updated by Holger van Koll

To view more details of this issue, or to update it, please visit the
following URL: http://aixtrack.corproot.net/view.php?id=3 
----------------------------------------------------------------------
          Issue #: 3
          Summary: dasfasdfasdf
   Changed Fields:
----------------------------------------------------------------------
Description:
@@ -12,9 +12,9 @@
 sdfdsfasdf asdf asdfdddddddddddd
 adfsadfsasdf
 sdfsdf

-d
+ddddddddddddddd
 asdf
 asdfssssfffffffff
 asdfsdafasdf
  asdfasdfasdf
----------------------------------------------------------------------

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.



Can anybody tell something about my problem with eventum on aix from
this output?

Is this normal:
DEBUG: Send: MIME-Version:
Message-ID:
In-Reply-To:
References:
From:
To:
Subject:


I wonder why all fields are empty. Might I have a problem with MIME?

Regs, Holger





Hello,

does anybody use eventum 2.2 on AIX? Íd simply like to know if ist
possible.

We were using eventum 2.0 for a long time, but I am unable to upgrade
to 2.2.
Even a fresh install of 2.2 (after droping the eventum-db) does not
work.
The problem is always that mails (f.e. after updating an issue) are not
send.

If I put "localhost" in general setup/hostname it uses the local
postfix, as expected, however, the sender is incorrect:

Oct 21 16:41:12 sg2v0102 mail:info postfix/smtpd[491666]: 5992E106F:
client=loopback[127.0.0.1]
Oct 21 16:41:12 sg2v0102 mail:info postfix/cleanup[389174]: 5992E106F:
message-id=
Oct 21 16:41:12 sg2v0102 mail:info postfix/qmgr[553032]: 5992E106F:
from=<@localhost.corproot.net>, size=1240, nrcpt=1 (queue active)
Oct 21 16:41:12 sg2v0102 mail:info postfix/smtp[340018]: 5992E106F:
to=<user.name@stripped>, relay=mailrelay.domain.com, delay=0,
status=sent (250 2.0.0 n9LEfC2W001665 Message accepted for delivery)
Oct 21 16:41:12 sg2v0102 mail:info postfix/qmgr[553032]: 5992E106F:
removed

If I put the hostname of my mailrelay, it does not use postfix as
expected, thus no info/error in syslog, but eventum/logs/errors.log
tells:

[Wed Oct 21 16:23:37 2009] An error was found on line '250' of script
'/data/apache/eventum/include/class.mail_queue.php'.
The error message passed to us was:
'Failed to set sender: @localhost [SMTP: Invalid response code received
from server (code: 553, response: 5.1.3 <@localhost>... User address
required)]'
A more detailed error message follows:

''

A backtrace is available:

APP_INC_PATH/class.mail_queue.php:193
  Mail_Queue::_sendEmail((string )'"user name" <user.name@stripped>',
(string )'MIME-Version: 1.0
Message-ID: <eventum.1lpf19pl.8p4dra@stripped>
In-Reply-To: <eventum.1lpezxxh.ehtt4h@stripped>
References: <eventum.1lpezxxh.ehtt4h@stripped>
From: "[aixtrack] aixtrack" <aixtrack@stripped>
To: "user name" <user.name@stripped>
Subject: [#15] Updated: asdf
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="UTF-8"
X-Eventum-Assignee: snipped
X-Eventum-Category: Bug
X-Eventum-Project: AIXTrack
X-Eventum-Type: updated
precedence: bulk
Date: Wed, 21 Oct 2009 16:23:30 +0200', (string )'This is an automated
message sent at your request from AIXTrack.

The issue was updated by Holger van Koll

To view more details of this issue, or to update it, please visit the
following URL: http://aixtrack.corproot.net/view.php?id=15 
----------------------------------------------------------------------
          Issue #: 15
          Summary: asdf
   Changed Fields:
----------------------------------------------------------------------
Description:
@@ -1 +1,3 @@
 sdfasdfasdfasdfadsfsdf ffff
+sdfasdfasdf
+
----------------------------------------------------------------------

Please Note: If you do not wish to receive any future email
notifications from AIXTrack, please change your account preferences by
visiting the URL below: http://aixtrack.corproot.net/preferences.php',
(string )'error')
APP_PATH/misc/process_mail_queue.php:70
  Mail_Queue::send((string )'error', (integer )50)


I have the impression that there is something wrong with the UTF-8
support of AIX, that the php-mail-classes/scripts have problems with
it.

I compared everything that you can configure in eventum regarding my
(working) 2.0-installation and the (non-working) 2.2-installation -
everthing is the same.
However, an db-dump of the mysql eventum db shows latin1 as charset in
2.0 and UTF-8 in 2.2.

Any hints?

Can I somehow force a latin1-installation of 2.2?

Regs, Holger