Sadly for me, Eventum Group funda has been designed to be exclusive. If only this was not
the case, i.e., if an Eventum User could be a member of more than 1 (Eventum) group, it
would be have made many of my solutions easier.
So, as a workaround, we used to create an Email Distribution List (say
payroll.eventum@stripped), make it a "pseudo" Eventum user and also the
concerned User Group Manager (in Eventum; in my case "Payroll"). So, whenever a ticket
is assigned to the Payroll group, whoever is part of the Distribution List (this is
outside Eventum, @ the Exchange Server), they get notified by email. Then the real
assignment could be done either by the concerned User (> "Standard User") or by the
A bit ugly and round-about but somewhat serves the purpose.
From: Michael Diamond [mailto:dimo414@stripped]
Sent: Sun, 21-Jun-2009 02:51
To: Marc Rantanen
Subject: Re: Eventum Groups
Yes, groups are exclusive in Eventum (you can see this in the `eventum_user`
table), so a user can be in at most one group. Similarly, if you can't be
/in/ more than one group, it wouldn't make sense to manage more than one
On Sat, Jun 20, 2009 at 1:55 PM, Marc Rantanen <marc.rantanen@stripped
> Hi, is it possible to be a member in multiple groups in eventum.
> When I assign a user to a specific group and want to assign the same user
> to another group I can't select this user. The same happens if I what a user
> to be manager for multiple groups.
> How is eventum designed to work?
> Best regards,
> Marc Rantanen
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