Yes, in outlook and when it arrived at hotmail it viewed fine and the
PDF attachment was fine, everything is fine. The only time you'd know
there was a problem with it is when its in 'associate emails' within
eventum where it is blank. It was bought to my attention by a user who
tried to create an issue with it and on the create issue screen the
subject and body were blank. I then tried to open the email in
associate emails and it was blank there also. And when she created an
issue with it, although it shows as being associated in the associate
emails screen, when you view the issue there is no associated email at
the bottom! (thanks for your reply).
-----Original Message-----
From: Jorey Bump [mailto:list@stripped]
Sent: 19 September 2008 16:26
To: Eventum Users Support List
Subject: Re: A blank email has come into Eventum....
Stephen North wrote, at 09/19/2008 09:55 AM:
> I have got an email in Outlook from an external user, and when it was
> swept into Eventum it has come across as empty and without the
> attachment (although it still shows a paper clip).
>
> I couldn't understand why, so I forwarded the email to my hotmail
> account, then sent it back to my support email account, and it was
swept
> into Eventum. But again it has come in as blank !?
Without forwarding it, can you look at the message in your support email
account using an ordinary email client (like Thunderbird)? If so, does
it display anything?
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