(excuse my bad English) :)
The "Update Issue" feature, where one can change the issues _original_ Description is one
of the strangest things in Eventum (or any bug tracker). :)
The only way one can "update" the Issue or it's description is by adding the Internal note
to the Issue.
Question: Can screen /update.php?id=... can be rewritten so it displays the original
Descriptions content (can not be edited) and below this you have the text area for the
update aka Internal Note?
Original description and Internal note are important parts of the issue. Once entered,
those can never be removed nor edited. I belive that this is extremely important. To be
honest, I do not like the idea of Delete Internal Note too. :)
How else can you be sure you have the complete picture of what is happening? Especially
if you are the one who starts to work on a Issue at the later time.
Lets say we have a Issue 123
Issue original Description: 1+2=4 blaa blaa blaa
Internal note: there is a error in blaa.
Internal note: blaa blaa 1+2=3,5 now? blaa blaa blaa
Internal note: I updated blah, now 1+2=3 - please Test and close.
and now someone changes the Description to: 'red is blue'
What if this is your first time you see the issue and its notes and it is AFTER the
"Description: 1+2=4?" was changed to "red is blue"?
Are you just going to add another useless internal note and ask: WTF are you people
talking about? :)
And what are you going to do with all those now useless internal notes?
In short: Update issue (ticket) = add Internal note and change all the other parameters
(like status, assigned to etc) if necessary.
--- On Mon, 9/15/08, Normando Hall <nhall@stripped> wrote:
> From: Normando Hall <nhall@stripped>
> Subject: Re: updating tickets
> To: eventum-users@stripped
> Date: Monday, September 15, 2008, 10:11 AM
> Good mod!
>
> May be this can be added as a New Feature Request, to te
> configuration
> for allow users to modify the original text or not.
>
> --
> Normando
>
> Alessandro Ogier escribió:
> > Il giorno lun, 15/09/2008 alle 08.49 -0500, Kobby
> Adu-Nti ha scritto:
> >
> >> Hi,
> >>
> >> The update ticket function allows you to edit text
> previously inserted
> >> by another Eventum user. Is there a way of
> updating tickets and not
> >> having text previously entered potentially
> edited?
> >>
> >
> > just comment out relevant textarea, as per attached
> diff.
> >
> >
> > ciao,
> >
> >
> ------------------------------------------------------------------------
> >
> >
> >
