Re: E-Mail Integration: From Address Spoofing: BCC:

[Eliot Blennerhassett]

Brian LaVallee wrote:
> Hey Bryan and all the list users,
> 
> I am having a tough time with how E-mail integration manipulates the FROM
> address and the use of BCC to send messages to everyone on the notification
> list.
> 
> Can anyone suggest any fixes or workarounds that I can implement?
> 
> --Sender Issue--
> While it is somewhat useful to see the name of the 'actual sender' in the
> FROM field.  'Joe User<support@stripped>' & 'William
> Customer<support@stripped> wreak havoc on my address book.


> Searching for the address of 'Joe User' sometimes will return
> 'support@stripped' and not the actual address.

We use the Recipient Type flags, which at least makes it less likely you 
will use these addresses by accident.

"From: Joe User [via Company Support] <support@company"
Note "From Joe User [Company Internal]"

> I would prefer to see the 'Company Support<support@stripped>' as
> the ONLY sender address used.  Maybe prefix the message with the actual
> sender.
> 
> --BCC Issue--
> This completely confuses my customers.  Let's say Bob, Jim, and Richard are
> on the notification list.  When I reply to a question from Bob with 'Dear
> Bob' both Jim and Richard end up forwarding a copy of the E-mail to Bob.

Using BCC means that the replies must go via eventum rather than to all 
the people on the notification list (via Reply-all function)

We have patched our eventum so that every email passing through gets 
extra info added:

========================================================
This message and your reply sent to
Staff: user1@ourcompany user2@ourcompany
Customers: someone@customercompany another@customercompany
========================================================

This is to emphasise that replies will go to a customer.
(Or that they won't in the case of a Note)

--
Eliot