Re: Header based routing and Outlook Express incorrect In-Reply-To headers

[Eliot Blennerhassett]

More info.

It seems that Outlook does not include a In-Reply-To header (or Message_ID).

I _think_ that Eventum rewrites the headers and uses the *first* ID 
mentioned in the References header.  At least in the case of Outlook, 
the correct ID would be the *last* ID mentioned in the References header

I wonder if there is any downside to changing Eventum so it uses the 
last reference?
Even just not associating an email without the In-reply-to header, and 
leaving it for manual association would be better than associating it as 
the wrong type of thing (email vs note)

regards

Eliot Blennerhassett wrote:
> Greetings,
> 
> I'm wondering if anyone else is seeing this problem:
> 
> We are using header based routing.  Someone creates an Internal Note, 
> and another staff member replies using Mailer: Microsoft Outlook Express 
> 6.00.2900.3138 (vista)
> 
> The reply from Outlook has incorrect In-Reply-To header.  It contains 
> the first message id from the References: header, which I think is the 
> original 'issue creation' email.
> 
> This of course creates problems because the reply is routed as an email 
> rather than a note, and can get routed to customers on the issue 
> notification list!
> 
> Example:
> 
> [New issue email]
> Message-ID: <eventum.49tnu6i5u.o17urh@net>
> Subject: [#1280] New Issue: subject
> 
> [Note sent some time later]
> Message-ID: <eventum.4af1r8zpi.3d9xsc@net>
> In-Reply-To: <481208CE.1020903@com>
> References: <eventum.49tnu6i5u.o17urh@net>
> <eventum.4aaos3v6a.cc9udc@net>
> <481208CE.1020903@com>
> Subject: [#1280] Note: Re: subject
> 
> [Reply to Note]
> Message-ID: <00ff01c8afad$4fbba640$6601a8c0@stevexp>
> In-Reply-To: <eventum.49tnu6i5u.o17urh@net>
> References: <eventum.49tnu6i5u.o17urh@net>
> Subject: Re: [#1280] Note: Re: subject
> X-Mailer: Microsoft Outlook Express 6.00.2900.3138
> 
> See the reoly doesn't reference the ID of the note email at all!
> 
> regards
> 

-- 
Eliot Blennerhassett                       *:-{)>
AudioScience, Inc. (New Zealand Office)
36 Rapaki Rd
Christchurch 8002          Mobile: [phone]
New Zealand                Ph    : [phone]
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