> - Our needed ticket queues will look like
> tech->misc, tech->DNS, tech->installations, accounting, support ...
> Should these queues be implemented as "projects" or rather as
> "categories" within the Default Project? Both seem to work.
I think that's a question for you to think about. You seem to know about the
advantages and the drawbacks for each option, so it's just a matter of
deciding what features are most important to you.
IMHO using projects is a cleaner solution to keep different "queues", but
again, it's up to you :)