RE: Infinite loop when email bounces and auto-creation is on

[Elm Morrow]

I've had this happen several times here as well and we also turned off issue
auto-creation because of it 

-----Original Message-----
From: dankarran@stripped [mailto:dankarran@stripped] On Behalf Of Dan
Karran
Sent: Monday, August 07, 2006 7:51 AM
To: eventum-users@stripped
Subject: Infinite loop when email bounces and auto-creation is on

I came into work this morning to find that one of our mail servers had gone
down over the weekend and wasn't accepting incoming mail. As a result, email
was being bounced back to the Eventum sending address.
Email that was being bounced back was then being created as a new issue each
time in the system because issue auto-creation was turned on.

With something like 33000 messages in my inbox, and about half that number
of issues created in Eventum, there was a lot of cleaning up to be done in
the database.

Is there anyway that the issue auto-creation system in Eventum can be
improved to detect bounce messages and not add them as new issues? I guess
it could, at its most basic, filter out those emails that look like a
standard bounce message. With some more intelligence, perhaps it could check
the message ID in the header?

We've turned off issue auto-creation in case this happens again. Any
thoughts welcome.


Many thanks,
Dan

--
Dan Karran
dan@stripped
www.dankarran.com

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