From: Date: August 7 2006 4:50pm
Subject: Infinite loop when email bounces and auto-creation is on
List-Archive: http://lists.mysql.com/eventum-users/3451
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I came into work this morning to find that one of our mail servers had
gone down over the weekend and wasn't accepting incoming mail. As a
result, email was being bounced back to the Eventum sending address.
Email that was being bounced back was then being created as a new
issue each time in the system because issue auto-creation was turned
on.

With something like 33000 messages in my inbox, and about half that
number of issues created in Eventum, there was a lot of cleaning up to
be done in the database.

Is there anyway that the issue auto-creation system in Eventum can be
improved to detect bounce messages and not add them as new issues? I
guess it could, at its most basic, filter out those emails that look
like a standard bounce message. With some more intelligence, perhaps
it could check the message ID in the header?

We've turned off issue auto-creation in case this happens again. Any
thoughts welcome.


Many thanks,
Dan

-- 
Dan Karran
dan@stripped
www.dankarran.com