I came into work this morning to find that one of our mail servers had
gone down over the weekend and wasn't accepting incoming mail. As a
result, email was being bounced back to the Eventum sending address.
Email that was being bounced back was then being created as a new
issue each time in the system because issue auto-creation was turned
on.
With something like 33000 messages in my inbox, and about half that
number of issues created in Eventum, there was a lot of cleaning up to
be done in the database.
Is there anyway that the issue auto-creation system in Eventum can be
improved to detect bounce messages and not add them as new issues? I
guess it could, at its most basic, filter out those emails that look
like a standard bounce message. With some more intelligence, perhaps
it could check the message ID in the header?
We've turned off issue auto-creation in case this happens again. Any
thoughts welcome.
Many thanks,
Dan
--
Dan Karran
dan@stripped
www.dankarran.com
