Mike,
> In the "New Issue Created" email the reporter is told they can go to a URL to
> view more details, which is great.
> The problem is you need an account. In my attempts to allow viewer only sign
> ups the confirmation email didn't get written to the queue (there was no
> attempt).
> Really, I would not want a customer to have (what I believe to be) "viewer"
> access, but I would want them to see their own issues, and their own issues
> alone.
> If I email an issue in from joe.bloggs@stripped, then signup as a
> viewer as
> joe.bloggs@stripped, what would I be able to see?
>
If you use release 1.3's Customer API you could hook Eventum into your CRM
database and allow exactly that type of access to your customers. Please see the
/path-to-eventum/docs/Customer_API.html for more details.
If you have any questions, don't hesitate to send them over.
--Joao
