Eliot,
> SO:
> We would like to be able to attach a prefix or suffix to the
> names used
> in the FROM: field of emails from eventum.
>
> So they would look like eg "Simon (via ASI support)"
>
> How/where could we make this change? I'm not even sure what to search
> for in the source code of Eventum.
>
There's no such feature right now for normal email downloads, but if you
can map email wildcard aliases to IMAP/POP3 accounts, then you should be
able to use Bryan's email routing feature.
Basically the way it works is to map ticket-****@domain.com to a
specific IMAP mailbox, and create an email account in Eventum for that
(remember to check "Use account for email/note/draft routing"), and when
downloading the actual emails, Eventum will parse the To: address, and
use the email routing features on that particular email.
That way you can go into Administration -> General Setup, and use the
"Recipient Type Flag" to set your "(via ASI Support)" message, and it
will be appended automatically by Eventum.
--Joao
