Hi,
Eliot Blennerhassett wrote:
> Hi,
>
> we are using the simple email integration setup for Eventum (1.5.4) (not
> the routing interfaces).
>
> When a staff member replies to an email generated when an Internal Note
> is created, that reply is not automatically converted into another note
> for the same issue (It sits in the Associate Emails list)
>
> Then when it is associated as a note, its title gets replaced by
> "Message manually converted to an internal note"
>
> (this happens even if the staff member is an authorized replier)
>
> This is in contrast to replies to Email, which get attached to the
> correct issue automatically.
>
> Obviously I think that this should also happen for Notes.
>
> Is it a bug or a feature ;-)
This is a bug, and unfortunately it is not a simple fix. However, I do
have some changes coming up to handling notes/emails and I will try to
fix this then. Sorry I can't offer anything sooner (other then switching
to note/email routing)
> On thing I notice is that Note emails do not contain a Message-Id: header
Just setting this is easy, but the other parts are more difficult.
Best Regards,
/bryan
