We use it in our research organization for customer support - both
internal and external customers. Customers email in with their
questions/requests and we use eventum to help with "traffic flow". Within
our eventum installation, we have a number of projects defined: internal
administration support; internal computing support; feedback through our
main website; and customer support for our e-commerce-like website.
-jennifer
On Mon, 26 Jul 2004, Lance Johnson wrote:
> I guess I don't really know what Eventum is supposed to be used for
> then? What is the primary market for Eventum and how it's supposed to
> be used? And is there any plans for making this product work in a
> Bug-tracking scenario?
>
> Lance Johnson
> Software Developer
> DOCS, Inc.
> (800)455-7627 x401
>
> -----Original Message-----
> From: Joao Prado Maia [mailto:jpm@stripped]
> Sent: Monday, July 26, 2004 9:41 AM
> To: eventum-users@stripped
> Subject: RE: releases
>
> Lance,
>
>> We could add these as custom fields, but aren't these some fields that
>> would be useful for everybody. When somebody submits a bug it seems
>> you'd want to know what version they're submitting it for. This would
>> definitely apply to everybody. And then when a bug is fixed, it'd be
>> nice to know the version it was fixed in. The scheduled one is nice,
>> but this other field seems almost necessary also.
>>
>
> That implies that you are using Eventum as a bug tracker, and I can
> assure
> you that this is not true to everyone :)
>
> --Joao
>
>
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