Joao Prado Maia wrote:
>>I'd love to be able to use the Email Routing, but my
>>company outsources its email service. We currently pay
>>a service provider to run our email for us.
>>Is there a way to auto-associate these emails with
>>existing issues? Can it be done, say, extracting the
>>issue number [#nn] from the subject line? This would
>>be very helpful, because it would allow bidirectional
>>communication via email with my users.
> Regardless of the problem that you are having (i.e. no auto-association
> of replies to issues), you could use Bryan's feature to call the email
> routing script whenever an email is downloaded from download_emails.php.
> Bryan: can you give a quick overview of how this works?
Sure. All you need to get it to work is the ability to use wildcard
email addresses. Many providers support them so you might check with
yours. If they do, you need to create an email account that will capture
all emails sent to issue-* (for this example). You could also just try
to capture all emails sent to a sub-domain (say support.example.com).
Then go into eventum and setup a new email account, making sure to check
"Use account for email/note/draft" routing. Setup a cron to download
emails and everything should work.