> I'd love to be able to use the Email Routing, but my
> company outsources its email service. We currently pay
> a service provider to run our email for us.
> Is there a way to auto-associate these emails with
> existing issues? Can it be done, say, extracting the
> issue number [#nn] from the subject line? This would
> be very helpful, because it would allow bidirectional
> communication via email with my users.
Regardless of the problem that you are having (i.e. no auto-association
of replies to issues), you could use Bryan's feature to call the email
routing script whenever an email is downloaded from download_emails.php.
Bryan: can you give a quick overview of how this works?