Hi,
I have Eventum 1.5.3 (I'm planning to upgrade to 1.5.4
next week) running at two sites.
The boss wanted the support staff to be able to reply
to user emails from inside Eventum, so I set up
download_emails.php and process_mail_queue.php as Task
Scheduler scripts (we're a Windows shop) and ALMOST
all went fine.
I have this problem: as the email accounts for my
projects are public, they're bound to get tons of
spam. So, event though Email Integration is enabled,
Auto-Creation of issues is disabled.
This led to the following situation: suppose user Joe
anonymously reports issue #1. Support staffer Greg
wants to reply to him. As the issue was reported
anonymously, Greg has to manually add Joe's email
address to the notification list. Greg then finishes
composing the email and sends it.
Joe receives and reads the email -- good. And then
REPLIES with some new information. His reply WON'T GET
ASSOCIATED with issue #1, because I have disabled
Auto-Creation of issues. The message will be PENDING.
Depending on the project, lots of issues will stack
up.
I'd love to be able to use the Email Routing, but my
company outsources its email service. We currently pay
a service provider to run our email for us.
Is there a way to auto-associate these emails with
existing issues? Can it be done, say, extracting the
issue number [#nn] from the subject line? This would
be very helpful, because it would allow bidirectional
communication via email with my users.
Thanks in advance. Regards,
Georger
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