RE: Integration with customer DB for names/addresses/customer ID

[Joao Prado Maia]

Bo, 

> Q:     One thing that would REALLY help me sell Eventum is 
> the ability 
> to connect to an external DB for accessing customer 
> usernames/id's etc. 

This is already possible with the Customer API. All you need to do is
create a new Customer Backend (which is just a PHP script), and follow
the API to connect Eventum to a third-party CRM system.

See documentation on /path-to-eventum/docs/Customer_API.html.


> Q:    It would be nice to be able to assign resolutions on a 
> per project 
> basis. It seems they are all global right now. My tech 
> support list, for 
> example, doesn't need "fixed", "not a bug", and etc., but 
> would like to 
> have "operator error", and such.
> 

That's true. I'll add that to our TODO list. Thanks for the suggestion!

--Joao