Integration with customer DB for names/addresses/customer ID

[Bo Gusman]

More Qs:

Q:     One thing that would REALLY help me sell Eventum is the ability 
to connect to an external DB for accessing customer usernames/id's etc. 
I saw on the wiki that some thinking is underway to allow integration 
with a CRM system via the Customer API (I seem to recall Sugar CRM as a 
candidate). Is there any functionality in place to help facilitate this? 
Ideally I'd like to be able to enter a customer ID in a custom field, 
press a button and have the customer data filled in. I may be asking for 
something that is in the future, but maybe someone else has already 
implemented a similar function.

Q:    It would be nice to be able to assign resolutions on a per project 
basis. It seems they are all global right now. My tech support list, for 
example, doesn't need "fixed", "not a bug", and etc., but would like to 
have "operator error", and such.