Re: custom fields, required fields, documentation

[Bo Gusman]

 > Bryan Alsdorf wrote:

Hi Bryan, thanks for your reply. I'm developing lots of questions that, 
as they're answered, I'll post on the wiki for the benefit of others.

Q.   The "Configuration" section at the top left of the admin screen 
only appears in the Default Project. Is this intended behavior?

Q.  A feature request really - is there a place to log these?

    1)    User defined field order on report screen
    2)    User defined required fields
    3)    Clock In/Clock Out linked to time spent working on the issue 
(Joao's recent explanation about SMS alerts was counter intuitive to me, 
but I'm sure you all have a reason for it behaving the way it does.) 
We'd like to track how much time an agent spends working with a customer 
on a problem and an automated means of doing so would be ideal.

Q.   On the issue overview page at the bottom there are 3 blocks - Time 
Tracking, Internal Notes, Phone Calls - with no obvious way to enter 
data there. Is there something that must be set up to enable these? In 
particular, we frequently have several contacts with a customer and we'd 
like a chronological history of the issue. It seems like the Notes is 
where this should be.

I'm sure that I'll have others - I'll try to be judicious in asking them.

    Bo