Maria,
> Example 2.
> If a user with the role of developer/manager is creating an issue and
> connects the customer to the issue, the customer is also considered to
> be the reporter although the issue is opened by the developer/manager
> (also according to the history of changes).
>
> User whith the role of developer/manager:
> 1. Creates issue connected to a customer.
> 2. In the overview of the issue, the customer is the Reporter and not
> the developer/manager
>
> In example 2, Is it possible to for me to make a change? I
> would prefer
> the developer/manager to be the reporter even though a customer is
> connected to the issue.
>
Sure, you will need to tweak the following lines on Issue::insert():
// if we are creating an issue for a customer, put the
// main customer contact as the reporter for it
if (Customer::hasCustomerIntegration($prj_id)) {
$contact_usr_id =
User::getUserIDByContactID($HTTP_POST_VARS['contact']);
if (empty($contact_usr_id)) {
$contact_usr_id = $usr_id;
}
$stmt .= Misc::escapeInteger($contact_usr_id) . ",";
} else {
$stmt .= $usr_id . ",";
}
Just remove the appropriate condition, and make the reporter always be
the person creating the ticket.
--Joao
