RE: Occasional email reply not working

[Joao Prado Maia]

Mark, 

> Sometimes (but not always) replying to a ticket does
> not actually send an email to the customer. The reply
> is added to eventum_mail_queue and after the cron job
> is complete the status is 'sent'. However the exim
> smtp logs complain about 'unexpected disconnection'
> from localhost. 
> 

Can you provide me with the actual error message from the SMTP logs? I'm
guessing that this is related to Exim, and not to Eventum, but I need
more details here.

--Joao