Hi Eric,
The problem with email accounts not showing up in the admin section is
due to a bug in Eventum 1.5.2. When you update projects, it will remove
admin permissions. In order for you to fix your user's role, please go
through the
following steps:
- Get the user's ID
SELECT usr_id FROM eventum_user WHERE
usr_email='your_email_here@stripped';
- Update the role
REPLACE project_user VALUES (USER_ID_HERE, PROJECT_ID_HERE, 7);
The PROJECT_ID_HERE is the ID of the project in which this user is
supposed to be an administrator under. Please let me know if that works.
For the question of what happened to the list emails page, after you
restore your adminstrator access, please go to the general setup admin
page and see if "Email Integration Feature" is enabled.
Regards,
/bryan
Eric Frazier wrote:
> Hi,
>
> I know I caused this somehow, but I can't figure out how. I have been
> having problems with 1.5.2 where under the email settings for the pop
> accounts that get polled, I enabled auto issue creation even if the user
> didn't exist in teh customer DB. But as soon as I did that, the
> list_emails option was gone for admin. That makes sense of course. But
> when I changed the option back to disabling auto creation of issues, the
> list_emails option did not return. Now in the admin section the section
> on email accounts doesn't show up at all?! I don't know what I could
> have done to cause this, or how to change it. Of course I will be doing
> the upgrade.
>
> Thanks,
>
> Eric
>
>
> Lead Programmer
> D.M. Contact Management
> 250.383.8267 ext 229
>
--
Bryan Alsdorf, Software Engineer
MySQL AB, www.mysql.com
Are you MySQL certified? www.mysql.com/certification
