Hi,
Could someone give a 30,000 foot overview of how
eventum can be used to manage email replies for
issues?
Currently I have an email address associated with the
default project and when a customer sends an email to
support@stripped an issue is opened. Then any email
sent from eventum to the customer has the eventum
message id, in the email header, which allows client
replies to be attached to this issue automatically. So
far so good.
Here are my questions:
1) I don't see the eventum message id when staff notes
are added to an issue which generates an email to
other staff on the notification list. It would be nice
if staff could reply by email to a note added by
another staff member. Or is this not the way it was
intended to be used?
2) If I want to use the same email address
support@stripped for multiple projects is this
allowed? Can I just add the same details to Manage
Email Accounts multiple times once for each project?
Or does it have to be a unique mailbox for each
project?
Thanks for any help you can provide.
Mark
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