From: Harri Porten Date: May 18 2012 1:51pm Subject: Single mail to Notification List List-Archive: http://lists.mysql.com/eventum-devel/859 Message-Id: MIME-Version: 1.0 Content-Type: TEXT/PLAIN; format=flowed; charset=US-ASCII Hi, I might have brought this up before but would like to mention it again since we are about to prepare a patch for Eventum: Currently, when replying to a customer a separate mail is created for each member of the Notification List. Each added to eventum_mail_queue. We've received several complaints about this from customers as they are not able to tell who else received the mail. That's why we are going to change our local installation now to send a single mail to the whole list via To: and Cc: fields. We'll be happy to contribute this patch once we are happy with it. I recall some concern: such a behavior does not allow for silent listeners to a ticket. The list will be visible to all meaning that a mix of e.g. unrelated clients would not be suitable. If this concern is shared by others we could make the different behavior optional. Harri.